Frequently Asked Questions

Ordering and Checkout

Simply browse our products, add your chosen items to your cart, and follow the checkout instructions. You’ll receive an order confirmation via email once your purchase is complete.

We accept interac e-transfer and we will soon be accepting crypto payments. Check back soon!

Orders can only be modified or canceled within a short window after placement. Please contact our customer support immediately if you need to make changes.

Promo codes may have expiration dates or minimum purchase requirements. Make sure your code is valid and applied correctly at checkout.

Shipping and Delivery

Delivery times vary depending on your location and shipping method. Most orders arrive within 5-7 business days.

Once your order ships, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress.

Please contact our customer support immediately. We will assist with claims and work to ensure you receive a replacement if needed.

Returns and Exchanges

Yes, for hygiene and safety reasons, some items like opened consumables may not be eligible for return.

Products and Availability

Product availability is listed on each product page. If an item is out of stock, you may be able to sign up for restock notifications.

Yes, we regularly restock popular products. Sign up for notifications to be alerted when they are available again.

Yes, detailed product information is available on each product page. For additional questions, contact our support team.

We offer bulk pricing on select items. Please contact our sales team for more details.

Account and Security

Click on the “Register” or “Login” buttons and fill out the registration form with your details. You’ll receive a confirmation email once your account is created.

Click the “Forgot Password” link on the login page, enter your email, and follow the instructions to reset your password.

Yes, we use industry-standard encryption and security protocols to protect your personal and payment information.

Yes, you can request account deletion by contacting our customer support team. We will assist you in permanently removing your account.