Privacy Policy – BC Herb

Effective Date: October 31, 2025

At BCHerb, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, make a purchase, or interact with us in any way. By using our site, you agree to the practices described in this policy.

Information We Collect

When you visit our store, we may collect the following types of information:

Personal details (such as name, email address, billing/shipping address, and phone number) when you place an order or create an account.
Technical data such as IP address, browser type, and device information.
Cookies and usage data to help improve your shopping experience.

Cookies

Our website uses cookies to:

Remember your login and shopping cart preferences.
Analyze website traffic and performance.
Deliver relevant product recommendations and marketing.

You can disable cookies in your browser settings, but some features of the site may not function properly without them.

Media & Embedded Content

If you upload images or other media to our website (such as product reviews), you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website may be able to download and extract such data.
Our website may include embedded content (e.g., videos, images, articles) from other websites. Embedded content behaves in the same way as if you visited the other website directly. These websites may collect data about you, use cookies, and monitor your interaction with their content.

How We Use Your Data

We use the information collected to:

Process and fulfill your orders.
Communicate with you about your account, purchases, or customer service inquiries.
Improve our website, products, and services.
Send you promotional emails or newsletters (if you have opted in).

Who We Share Your Data With

We only share your information with trusted third parties as necessary to operate our business, including:

Payment processors (to handle transactions securely).
Shipping providers (to deliver your orders).
Analytics and marketing services (to improve site performance and reach customers).

We do not sell or rent your personal information to third parties.

How Long We Keep Your Data

Customer order details are retained for accounting and legal compliance purposes (usually 7 years).
Account information remains active until you request deletion.
Comments, reviews, and uploaded content may remain publicly visible unless removed.

Your Rights Over Your Data

If you have an account with us, or have made a purchase, you have the right to:

Request a copy of the personal data we hold about you.
Request that we update or correct inaccurate information.
Request deletion of your data (excluding data we are required to keep for administrative, legal, or security purposes).
Opt out of marketing communications at any time.

Where Your Data Is Sent

Visitor comments and reviews may be checked through automated spam detection services.
Payments are processed through secure third-party gateways outside our servers.
Data may be stored or processed on servers located outside your country of residence, depending on hosting and service providers.

Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.